Support
Frequently Asked Questions
Everything you need to know about ordering, shipping, sizing, and returns. Can't find your answer? We respond within one business day.
When will my order arrive?
Orders ship within 1 business day and typically arrive in 5–9 business days. During peak move-in season (late July–August), allow a few extra days — we recommend ordering at least two weeks before move-in.
Do you offer free shipping?
Yes — shipping is free on all orders over $49. Every bundle qualifies automatically.
Will the bedding fit my dorm bed?
Yes. Every sheet set, comforter, mattress topper, and protector we sell is sized for Twin XL (39" × 80") — the standard in nearly all U.S. residence halls. If your school uses full-size beds, check your housing portal before ordering.
What's included in the bundles?
Each bundle page lists every included item. Bundles group our most-loved products by need — bedding, bath, desk, storage, laundry, or the Complete Move-In Kit — at up to 20% less than buying separately.
What is your return policy?
30-day hassle-free returns on unused items in original packaging. If anything arrives damaged or defective, contact us with a photo and we'll send a replacement or full refund — you won't pay return shipping.
Do the adhesive products damage walls?
No. Our wall hooks, shower caddy shelves, and whiteboard roll all use damage-free adhesive that removes cleanly — designed to pass end-of-year room inspections.
Can I track my order?
Yes — you'll receive a tracking link by email as soon as your order ships. Most orders are trackable door to door.
Can I ship directly to campus?
Absolutely. Many families ship straight to the student's campus mail center. Check your school's mailroom policy for early-arrival packages, and include the student's full name and hall assignment in the address.